Last Updated: September 16, 2026
Welcome to Retro Fashion. These Terms of Service govern your access to and use of our website and the purchase of products from our store.
By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.
1. About Retro Fashion
Retro Fashion is an online fashion store based in Surat, Gujarat, India.
Contact Details:
Email: retrofashion77@gmail.com
Phone / WhatsApp: 8160467692
Location: Surat, Gujarat, India
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities
- Attempt to gain unauthorized access to our website or systems
- Interfere with the website’s operation or security
- Copy, reproduce, or misuse our website content without permission
- Use automated methods to collect or extract website content without authorization
- Provide false or misleading information while placing an order
We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, customers, or website.
3. Products and Product Information
We make reasonable efforts to display accurate product images, descriptions, prices, and specifications.
However, minor variations may occur due to:
- Screen or device settings
- Lighting and photography
- Manufacturing or material variations
- Updates to product specifications
Such minor differences do not necessarily constitute a product defect.
We reserve the right to update product information, availability, pricing, or specifications without prior notice.
4. Product Availability
Products displayed on our website are subject to availability.
Adding a product to your cart does not necessarily guarantee that the product will remain available until checkout is completed.
If a product becomes unavailable after an order has been placed, we may contact the customer regarding the order and available options.
5. Pricing and Payments
All prices displayed on the website are subject to change without prior notice.
We may correct pricing or product information errors when identified.
We currently offer Cash on Delivery (COD) for eligible orders and locations.
Payment processing through online payment methods may be handled by third-party payment providers. Their respective terms and policies may also apply.
6. Order Acceptance
Placing an order on our website constitutes a request to purchase the selected products.
An order may be reviewed or declined in circumstances such as:
- Product unavailability
- Incorrect or incomplete customer information
- Pricing or listing errors
- Suspected fraudulent activity
- Technical errors
- Other legitimate operational reasons
If an order cannot be fulfilled, we will communicate with the customer where appropriate.
7. Shipping and Delivery
We generally provide delivery within 5–7 business days after dispatch.
Delivery times are estimates and may vary depending on location, courier operations, weather, public holidays, transportation conditions, and other circumstances beyond our reasonable control.
For complete information, please refer to our Shipping Policy.
8. No Return, Exchange, or Refund
Retro Fashion does not generally offer returns, exchanges, or refunds on confirmed and delivered orders.
Customers should carefully review product information before placing an order.
If a customer receives a damaged, defective, or incorrect product, the issue may be reviewed subject to our applicable policy.
An unboxing video is mandatory for such claims.
Please refer to our Return & Exchange Policy and Refund Policy for complete details.
9. Unboxing Video Requirement
For any claim involving a damaged, defective, or incorrect product, the customer must provide a continuous and clear unboxing video.
The video should show:
- The package before opening
- The complete opening process
- The product received
- The reported issue clearly
The video should not be edited or have sections removed.
Claims without sufficient evidence may not be accepted.
10. Customer Responsibilities
Customers are responsible for providing accurate information when placing an order.
This includes:
- Name
- Phone number
- Email address
- Shipping address
- PIN code
- Product and order selections
Customers are also responsible for ensuring that they are available to receive their order.
11. Intellectual Property
All website content, including but not limited to:
- Logos
- Brand elements
- Product images
- Text
- Graphics
- Website design
- Layout
- Other original materials
may belong to Retro Fashion or its respective content providers and may be protected by applicable intellectual-property laws.
You may not reproduce, copy, modify, distribute, or commercially use our content without appropriate authorization.
12. Third-Party Services
Our website may use third-party services such as:
- Payment gateways
- Courier and delivery providers
- Website hosting services
- Analytics services
- Other technology providers
These third parties may have their own terms, policies, and privacy practices.
Retro Fashion is not responsible for the independent policies or practices of third-party services.
13. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable because of:
- Maintenance
- Technical problems
- Server issues
- Security measures
- Software updates
- Circumstances outside our control
14. Limitation of Liability
To the extent permitted by applicable law, Retro Fashion will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including courier delays, technical failures, third-party service interruptions, or events beyond our control.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
15. Changes to These Terms
Retro Fashion may update these Terms of Service from time to time.
Any changes will be published on this page with an updated Last Updated date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
16. Governing Law
These Terms of Service shall be governed by the applicable laws of India.
Any disputes will be subject to the jurisdiction of the appropriate courts and authorities having jurisdiction over the matter.
17. Contact Us
If you have any questions regarding these Terms of Service, contact us:
Retro Fashion
Location: Surat, Gujarat, India
Email: retrofashion77@gmail.com
Phone / WhatsApp: 8160467692