Last Updated: September 16, 2026

At Retro Fashion, we carefully inspect and pack every order before dispatch. Because our products are sold under specific pricing and product conditions, all purchases are considered final once the order has been confirmed.

Please read the following Refund Policy carefully before placing your order.

1. No Refund Policy

Retro Fashion does not offer refunds on confirmed or delivered orders.

Once an order has been placed and confirmed, the customer cannot request a refund because of:

  • Change of mind
  • Incorrect product selection
  • Incorrect size or preference
  • Personal preference
  • Product no longer being required
  • Minor differences in colour or appearance due to screen/display settings
  • Delay caused by circumstances beyond our reasonable control

2. No Return or Exchange

Retro Fashion currently does not provide returns or exchanges for delivered products.

Customers are requested to carefully check the product details, size, colour, specifications, and other information before placing an order.

3. Damaged or Incorrect Product

If you receive a product that appears to be damaged, defective, or different from the product ordered, you must contact us as soon as possible after delivery.

To help us verify the issue, an unboxing video is mandatory.

The video should:

  • Be recorded continuously from the opening of the package
  • Clearly show the shipping package
  • Show the package condition before opening
  • Clearly show the product received
  • Clearly show any damage, defect, or incorrect item

Photos may also be requested as supporting evidence.

Claims without a proper unboxing video may not be considered.

4. Verification of Claims

Every damage, defect, or incorrect-product claim is subject to verification by Retro Fashion.

After reviewing the evidence, we will determine whether the reported issue is eligible for any resolution.

Submitting a claim does not automatically guarantee a refund, return, replacement, or other compensation.

5. Return Shipping

If Retro Fashion specifically authorizes a product to be returned for an eligible issue, the applicable return-shipping arrangements will be communicated to the customer.

Where the customer is responsible for return shipping, the customer must bear the applicable shipping charges.

Do not send any product back without receiving instructions from Retro Fashion first.

6. Delivery Refusal

Customers are requested to accept their confirmed orders when delivered.

Repeated refusal of a confirmed order or failure to accept delivery may result in additional delivery-related consequences for future orders.

7. COD Orders

Cash on Delivery (COD) is available.

No separate advance payment or COD confirmation rule currently applies. However, customers should place COD orders only when they genuinely intend to receive the order.

8. Refund Processing

Since Retro Fashion follows a no-refund policy, refunds are generally not issued.

If, in an exceptional case, Retro Fashion determines that a refund is appropriate, the customer will be informed about the applicable process and timeline separately.

9. Contact Us

For questions regarding an order or a product issue, contact us at:

Retro Fashion
Location: Surat, Gujarat, India
Phone / WhatsApp: 8160467692
Email: retrofashion77@gmail.com